Privacy Policy

• Making a Purchase 

• Personal identifiers. This includes your name, phone number, unique or online identifier, email address, and mailing address; 

• Commercial information. This includes your order history; and, 

• Financial information. Our payment processors collect payment information such as credit card information and applicable shipping and billing address. 

• Signing Up for an Account 

• Personal identifiers. This includes your name, phone number, email address, and mailing address; 

• Account information. This includes your name, email address, phone number, associated addresses, items purchased, returned or exchanged, and account and email preferences; 

• Commercial information. This includes your order history or any items you may have added to your wishlist and saved; and, 

• Financial information. Our payment processors collect payment information such as credit card information and applicable shipping and billing address. 

• Requesting Our Catalogs 

• Contacting Customer Service 

• Personal identifiers. This includes your name and contact information, which may be your email address and/or phone number depending on whether you contact us online or over the phone; 

• Commercial information. This includes your order history if you made a purchase; 

• Audio or video recording. We collect this if you call us or send video content; and, 

• Other information you provide. We collect your comments and other details about your request for customer support. 

• Visiting Our Site 

• If you visit our Site, we use cookies, tags, pixels, and similar tracking technologies (“Cookies”) to support, customize, evaluate, improve, and secure our Site. We also use Cookies to understand which items, offers, and products may be interesting to you. These Cookies automatically collect information when you visit the Site, including IP address, general location information, domain name, page views, a date/time stamp, browser type, device type, device ID, Internet service provider, referring and exiting URLs, operating system, language, clickstream data, and similar device and usage information. 

• We use Cookies to help us run our Site securely and enable basic functions like page loading or navigation. Some Cookies help us analyze how you interact with our Site, including which items you may view or consider. This data enables us to improve our Site’s look, feel, and performance, and identify our best-selling trends. Cookies also allow us to deliver advertisements that are meaningful to you. For more information about our use of Cookies, see the How We and Third Parties Use Cookies and Tracking Technologies section, below. 

• Joining Our Mailing List 

• Creating an Account and Joining our Loyalty Program 

• Interacting with Us on Social Media  

• Personal identifiers. This includes the username or handle you use for that social media platform; 

• Content you post. We may collect content you share or post on Paul Fredrick’s pages or threads, including product reviews; and, 

• Social media contacts. Depending on your privacy settings, we may collect your contacts, followers, or friends on that social media platform. 

• Disclosures to Provide the Services You Request and Support Operations  

• Service Providers. We rely on vendors, professionals, and technical support providers to help us operate the Site and Services by doing things like designing the Site, processing your payment, shipping your orders, and supporting our email, SMS, chat and call center communications. 

• Marketing and Advertising Companies. We rely on other vendors to help us place ads, customize them to certain audiences or users, understand whether those ads are successful, and improve our marketing efforts. Please see the How We and Third Parties Use Cookies and Tracking Technologies section for more information. 

• Disclosures With Your Permission or Upon Notice  

• Disclosures Required or Permitted by Law  

• Prevent, investigate, or provide notice of fraud, unlawful or criminal activity, or unauthorized access to or use of Personal Information, our Site or data systems; 

• Collect, use, or share aggregate, de-identified data; 

• Comply with federal, state, or local laws; 

• Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; 

• Cooperate with law enforcement agencies concerning conduct or activity we, our service providers, or other third parties reasonably and in good faith believes may violate federal, state, or local law; 

• Exercise our rights or defend against legal actions; or, 

• Transfer Personal Information as part of an actual or proposed organizational transaction, such as a merger or dissolution, or if insolvency occurs, bankruptcy, or receivership. 

• Cookies are alphanumeric identifiers that are transferred to your device. Some cookies make it easier for you to navigate our Sites, while others are used to enable a faster log-in process or to allow us and third parties to track your activities on our Sites and other sites as described below. We and third parties, such as ad networks, channel partners, mobile ad networks, analytics and measurement services and others, use cookies and other tracking mechanisms to track your use of our Services to personalize content, to conduct analytics, measurement, heatmapping and session replay, to use data to obtain more information about visitors and reach out to them through other channels, such as email and/or direct mail, and to display advertising within our Services, as well as to manage our advertising on third-party sites, mobile apps and online services, to identify and retarget visitors and to evaluate the success of such ads and content. Through cookies and other tracking technologies, we and third parties may collect the following types of Personal Information: IP address, general location information, hashed versions of email and phone number, domain name, page views, a date/time stamp, browser type, device type, online or unique IDs, Internet service provider, referring and exiting URLs, operating system, language, clickstream data, and similar device and usage information. 

• Our Sites may include social media features, such as Instagram, Facebook, and Pinterest widgets. These features may collect electronic and other internet activity information, such as your IP address and which page you are visiting. These widgets may set a cookie or utilize other tracking technologies to accomplish this. Social media features and widgets are hosted by a third party and your interactions with those features are governed by the privacy policies of the companies that provide them. 

• Unless you have opted out, we may share certain hashed customer list information (such as your name, email address and other contact information) with third parties so that we can better target ads and content to our users, and others with similar interests, within third party sites, platforms and services. 

• For resources and instructions on how to disable tracking technologies, see below for “Tracking and Advertising Choices.” 

• Browser Solutions for Disabling Cookies. If you wish to prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. The Help portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Services who disable cookies will be able to browse the Site, but some features may not function. 

• Industry Solutions for Opting Out of Interest-Based Advertising. Notwithstanding the above, you may follow the steps provided by initiatives that educate users on how to set tracking preferences for most online advertising tools. These resources include the Network Advertising Initiative (https://thenai.org/about-online-advertising/) and the Digital Advertising Alliance (https://digitaladvertisingalliance.org/). The Digital Advertising Alliance also offers an application called AppChoices (https://youradchoices.com/appchoices) that helps users to control interest-based advertising on mobile apps. 

• Do Not Track Signals. We do not respond to Do Not Track signals. See the California Privacy Policy & Notice at Collection section below for more information about Global Privacy Controls. 

• Marketing Emails. You can unsubscribe from our marketing emails by visiting this link https://www.paulfredrick.com/pages/unsubscribe-page, following the link to unsubscribe at the bottom of any Paul Fredrick email, or you can manage your preferences in your account. 

• Opt-Out of Direct Mail Marketing. If you would like to stop receiving our advertising materials in the mail, please contact us at 1-800-247-1417 or customerservice@paulfredrick.com to opt out and stop receiving direct mail. 

• Analytics. You can also download the Google Analytics Opt out Browser Add-on to prevent data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout. You will need to do this for each browser on each device. 

• Session Replay: We also use Mouseflow to understand how you interact with our Site through heatmapping and session replay technology, which you can also disable at https://mouseflow.com/opt-out/ or by following the directions in the Cookie Preference Center on the Site. 

• Third Party Advertising: We partner with Rakuten Advertising, who may collect Personal Information when you interact with our Site. The collection and use of this information is subject to the privacy policy located here: https://Rakutenadvertising.Com/Legal-Notices/Services-Privacy-Policy/. You can opt outhere: https://Rakutenadvertising.Com/Legal-Notices/Services-Privacy-Rights-Request-Form/ 

• SMS Privacy Policy: Paul Fredrick uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder. You can text STOP to opt out of these messages. 

Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (“CCPA”), California residents have the right to receive certain disclosures regarding our information practices related to “Personal Information,” as defined under the CCPA. To the extent you are a resident of California, and we collect Personal Information subject to CCPA, the following applies.

• Categories of Personal Information Collected
• Identifiers such as name, address, unique or online identifier, IP address, e-mail address, account name, or other similar identifiers.
• Customer records such as address, phone number, and financial or payment information.
• Commercial information such as records of products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
• Internet or other electronic network activity information such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.
• Geolocation data such as general location information about a particular individual or device.
• Audio, Electronic, Visual, or Similar Information such as audio call recordings (e.g., of customer support calls) or videos.
• Inferences such as inferences drawn from any of the information identified above to create a profile reflecting a consumer’s preferences, characteristics, behavior, or attitudes.
• Purposes for Collecting and Disclosing Personal Information

As further described in the Personal Information We Collect and How We Use It section above, we may collect and process the above listed Personal Information for the following business or commercial purposes and as otherwise directed or consented to by you: to operate our business; complete your purchases; manage your account; manage our loyalty program; marketing and promotions; communications; customer service; customization and personalization; research and development; audits and assessments; analytics and improvement; business transfers; security and protection of rights; compliance and legal process; auditing, reporting, and other internal operations; and general business and operational purposes.

• Sources of Personal Information

As further described in the Personal Information We Collect and How We Use It section above, we collect Personal Information from the following sources: directly from you; advertising networks; third party analytics providers; social networks; internet service providers; operating systems and platforms; your friends; affiliated entities; partners (e.g., if we offer a joint promotion); and regulators, government entities and law enforcement.

• Disclosures to Third Parties for a Business or Commercial Purpose

This section relates to our third-party disclosures. In addition to disclosing Personal Information to service providers for business purposes such as hosting providers, we may also disclose the Personal Information we collect including online identifiers and contact information (as described in the How We and Third Parties Use Cookies and Tracking Technologies section above) to the following categories of third parties: third party analytics providers, advertisers, social networks, internet service providers; operating systems and platforms; your friends; affiliated entities; partners (e.g., if we offer a joint promotion); and regulators, government entities, and law enforcement.

• Sales and Sharing of Personal Information

CCPA defines a "sale" as disclosing or making available to a third-party Personal Information in exchange for monetary or other valuable consideration, and “sharing” broadly includes disclosing or making available Personal Information to a third party for cross-context behavioral advertising purposes. While we do not disclose Personal Information to third parties in exchange for monetary compensation, we may “sell” or “share” (as defined by the CCPA) online identifiers, hashed phone

and email, preferences and internet and electronic network activity information to third-party analytics and ad providers and social networks; internet service providers; operating systems and platforms; affiliated entities; and partners (e.g., if we offer a joint promotion). We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content.

We do not have actual knowledge that we sell any Personal Information about individuals that are under sixteen (16) years old.

You may opt out of the “sale” or “sharing” of your Personal Information to third parties through cookies on our site by clicking the cookie settings link in the footer, toggling the “opt out” button to the left, and clicking “Confirm My Choices.”

We honor your right to opt out as signaled by a universal opt out signal or Global Privacy Control (“GPC”). To enable GPC, you can visit the Global Privacy Control page at https://globalprivacycontrol.org. If you download a supported browser or extension and exercise your privacy rights with GPC, we will turn off third-party advertising cookies on our Site once our Site detects a GPC signal. If you visit our site from a different device or from a different browser on the same device, you will need to opt out again or use an opt out preference signal for that browser and/or device.

• Sensitive Personal Information

We do not collect, use, or disclose “sensitive personal information” beyond the purposes authorized by the CCPA.

• California Privacy Rights

To the extent you are a resident of California, you may have the following rights to your Personal Information:

• Right to Access. With respect to the Personal Information we have collected about you, you have the right to request from us: (i) categories of Personal Information about you we have collected; (ii) the sources from which we have collected that Personal Information; (iii) our business or commercial purposes for collecting, selling, or disclosing that Personal Information; (iv) the categories of third parties to whom we have disclosed that Personal Information; and (v) a copy of the specific pieces of your Personal Information we have collected.
• Right to Correct. You have the right to request that we correct inaccuracies in your Personal Information.
• Right to Delete. Subject to certain conditions and exceptions, you may have the right to request deletion of your Personal Information.
• Right to Opt-out of Sales and Sharing. You have the right to opt of out “sales” and “sharing” as defined by the CCPA. To exercise this right, follow the directions in the Sales and Sharing of Personal Information section above.
• Right to Limit Use and Disclosure of Sensitive Personal Information. We do not engage in uses or disclosures of Personal Information that would trigger the right to limit use and disclosure of sensitive personal information under the CCPA.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of the rights described in this section.
• How to Exercise Your Rights

To submit a request to exercise these rights you may contact us at:

• 1-800-999-3840 · privacy@paulfredrick.com

For all requests, please clearly state that the request is related to “Your California Privacy Rights” and provide your name, street address, city, state, zip code and an e-mail address or phone number where you may be contacted. We will take steps to verify your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your request or, where necessary, to process your request. If we are unable to adequately verify your request, we will notify you.

• Verification

Before we can respond to your request, we must verify your identity using Personal Information. If we cannot verify your request, we will contact you for more information. If we cannot verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

• Designating an Authorized Agent

You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.

• Retention

We retain the Personal Information we collect only as reasonably necessary for the purposes described above or otherwise disclosed to you at the time of collection. For example, we will retain your profile and account data for as long as you have an active account with us, as well as an additional period of time as necessary to protect, defend or establish our rights, defend against potential claims, and comply with legal obligations.

Notice of Financial Incentives

We may make available certain programs or offerings that may be considered “financial incentives” under the California Consumer Privacy Act (“CCPA”) or “bona fide loyalty programs” under the Colorado Privacy Act (“CPA”) (“Programs”).

You can find a more detailed description of these Programs and our applicable notice as required by the CCPA and CPA in the PF Style Club Terms of Service here (https://www.paulfredrick.com/pages/pf-style-club-terms-of-service), which is also presented to you at the time you sign up for the Program.

Supplemental Privacy Notice for Residents of Certain States

Residents of certain U.S. states including, Colorado, Connecticut, Delaware, Nebraska, New Jersey, Texas, and Virginia, are provided additional disclosures under applicable privacy laws.

• Categories of Personal Information Collected. As further described in the Personal Information We Collect and How We Use It section above, we may collect personal identifiers, commercial information, financial information, account information, internet or other electronic network activity information, geolocation information, and audio, electronic, visual or similar information.
• Purposes for Processing Personal Information. As further described in the Personal Information We Collect and How We Use It section above, we may process personal information for the following purposes and as otherwise directed or consented to by you: to operate our business; complete your purchases; manage your account; manage our loyalty program; marketing and promotions; communications; customer service; customization and personalization; research and development; audits and assessments; analytics and improvement; business transfers; security and protection of rights; compliance and legal process; auditing, reporting, and other internal operations; and general business and operational purposes. · Categories of Personal Information Disclosed to Third Parties and Categories of Third-Party Recipients. As further described in the How We Disclose Personal Information section above, we may disclose the following categories of Personal Information to the following third parties: identifiers, internet and other electronic activity information, and inferences to advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, data brokers, and others as permitted by law; commercial information, and geolocation data to advertising networks, internet service providers, data analytics providers, government entities, and others as permitted by law; consumer records, and audio, electronic, visual, or similar information to government entities, and others as permitted by law.
• Sale and Processing Personal Information for Targeted Advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” or process personal information for targeted advertising. To opt out, you can adjust your cookies settings here or on your device. In Colorado, Connecticut, Delaware, Nebraska, New Jersey, and Texas, our Site will also respond to global privacy control—or “GPC”—signals, which means that if we detect that your browser is communicating a GPC signal, we will process that as a request to opt that particular browser and device out of sales and targeted advertising (i.e., via cookies and certain tracking tools) on our Site. Note that if you come back to our Site from a different device or use a different browser on the same device, you will need to opt out (or set GPC for) that browser and device as well. See the Tracking and Advertising Choices section for more information.
• Privacy Rights

Subject to certain conditions and exceptions, you may have the following rights:

• Right to Access/Know. To confirm whether we are processing your personal information and to access such personal data and obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format.
• Right to Correct. To correct inaccuracies in your personal information .
• Right to Delete. To delete your personal information .
• Rights to Opt-Out. To opt out of certain types of processing, including:
  • if applicable, to opt out of the sale of your personal information.
  • to opt out of our use of their personal information for purposes of targeted advertising.
  • to opt out of our processing of personal information for purposes of making decisions that produce legal or similarly significant effects, if applicable.
• Right to Appeal. If we deny your request, you may appeal our decision by contacting us below or following the instructions in our appeals’ communication.

You may submit a request to exercise most of your privacy rights under applicable U.S. state privacy laws by calling 1-800-999-3840 or emailing privacy@paulfredrick.com and including “Attention Privacy.”

We will respond to your request as required by law. When you submit a request, we will take steps to verify your identity and request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request. If your request is denied, we will explain the basis for the denial.

To the extent required under applicable U.S. privacy laws, you may also designate someone as an authorized agent to submit requests and act on your behalf. Authorized agents may be required to provide proof of their authorization, and we may also require the relevant consumer to directly verify the identity and authority of the authorized agent.

Third-Party Sites and Links

Our Site may contain links to other websites. A link to a third party’s website does not mean we endorse it or that we are affiliated with it. We do not exercise control over third-party websites, so we are not responsible for how they treat your Personal Information. Always read the privacy policy of a third-party website before providing any information to the website.

Children’s Privacy

The Site is not intended for children. We do not knowingly collect Personal Information from children. If we learn we have inadvertently received Personal Information from a child, we will delete such information from our records. If you are a parent or guardian of a child and believe we have collected your child’s information, contact us at customerservice@paulfredrick.com.

Changes to this Policy

We may update this Policy from time to time. The date this version of the Policy was updated is posted as the “Last Updated” above. If we make any material changes to the Policy, we will take reasonable steps to notify you. But we encourage you to check this Policy periodically to ensure you have access to the most up-to-date information.

Contact Us

You may contact us by phone at 1-800-247-1417 or by email at custserv@paulfredrick.com for any questions you have about this Policy.