FREE SHIPPING ON $195+ ORDERS (US)
Order Status Call Us 800.247.1417
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About Shipping

  • US

    Regular Ground Shipping Charges

    Free Shipping every day on $195+ Orders

    Free Shipping is valid on US domestic ground shipping only.

    Domestic Shipping Methods & Charges

    Up to $75.00 $10.00
    $75.01 - $194.99 $15.00
    $195.00 and above FREE

    Expedited Delivery Service

    Two Business Day Delivery: Additional $12.99
    Next Business Day: Additional $24.99

    Orders placed with expedited shipping will ship on the next business day with the exception of orders containing monogramming, alterations, engraving or gift services.

    Please allow an additional 2 business days for processing of monogramming, engraving or gift services and an additional 5 days for processing of items containing alterations.

    To Estimate Arrival of Merchandise

    Estimates are based on average arrival times that we typically see when delivering packages to our customers. These are not guaranteed dates as there are a lot of factors beyond Paul Fredrick's control that can delay a package. We cannot be held responsible if the delivery is not made in the estimated delivery window.

    For orders with monogramming expect an additional 2 days for processing. Orders will ship with your selected method after the monogramming is complete.

    For orders with alterations expect an additional 5 days for processing. Orders will ship with your selected method after the alterations are complete.

    For orders with custom dress shirts, expect delivery in 4-5 weeks.

    Order Processing

    Most non-customized orders are processed in 1 business day. All packages are shipped on business days only. Most carriers deliver Monday through Friday, excluding Holidays. Allow 2 additional business days for processing of monograms, engraving and gift services. Alterations can take 5 business days to process. Changes cannot be made to in-progress orders.

    Backordered Items

    Backordered items will be shipped separately via Regular ground shipping when available, at no additional shipping cost to the customer

    For international orders, order will not be shipped until all items are available.

    International Orders

    All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

    International Customers please contact us for Returns and Exchanges instructions.

    If you have any questions, e-mail us at custserv@paulfredrick.com or call customer service at 1-800-247-8162 Mon - Fri between the hours of 8:00am - 11:00pm EST.

  • Canada

    Shipping Methods & Charges to Canada

    Regular Ground Shipping Charges

    Up to $100.00$23.00
    $100.01 - $200.00$27.00
    $200.01 - $300.00$30.00
    Over $300$35.00

    PLEASE NOTE: Standard shipping will be shipped with delivery time of 6 to 8 days from shipping date. Customs inspections may delay the arrival of orders.

    All International orders require a phone number to process. Orders can not be delivered without a valid phone number.

    Backordered items will not be shipped until all items are available.

    All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

    For Returns & Exchanges please contact us for instructions.

  • Japan

    Shipping Methods & Charges to Japan

    Standard Shipping Charges

    Up to $100$28.00
    $100.01 - $200.00$31.00
    $200.01 - $300.00$37.00
    Over $300 $40.00

    PLEASE NOTE: Standard delivery time of 6 to 8 days from shipping date. Customs inspections may delay the arrival of orders.

    All International orders require a phone number to process. Orders can not be delivered without a valid phone number.

    Backordered items will not be shipped until all items are available.

    All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

    For Returns & Exchanges please contact us for instructions.

  • Other Countries

    International Shipping Methods & Charges

    Standard Shipping Charges

    Up to $100.00 $55.00
    $100.01 - $200.00$60.00
    $200.01 - $300.00$65.00
    $300.01 - $400.00$75.00
    Over $400$90.00

    PLEASE NOTE: Standard shipping to a physical street address will be shipped with delivery time of 6 to 8 days from shipping date. Orders shipping to P.O. Box addresses will have a delivery time of 12-20 days. Customs inspections may delay the arrival of orders.

    All International orders require a phone number to process. Orders can not be delivered without a valid phone number.

    Backordered items will not be shipped until all items are available.

    All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

    For Returns & Exchanges please contact us for instructions.

    Currently we DO NOT ship to following countries;

    • Afghanistan
    • Albania
    • Angola
    • Antigua
    • Barbuda
    • Bosnia
    • Botswana
    • Bulgaria
    • Chad
    • Cuba
    • Dominica
    • El Salvador
    • Equatorial Guinea
    • Haiti
    • Indonesia
    • Iran
    • Iraq
    • Jordan
    • Kiribati
    • Kosovo
    • Lebanon
    • Libya
    • Mexico
    • Mongolia
    • Montserrat
    • Namibia
    • Nepal
    • Nicaragua
    • Nigeria
    • North Korea
    • Pitcairn Island
    • Republic of Maldives
    • Russia
    • Sudan
    • Suriname
    • Tristan da Cunha
    • Turkmenistan
    • Turks & Caicos Islands
    • Tuvalu
    • Ukraine
    • Venezuela

    *Above list subject to change without notice

  • Simple Returns & Exchanges

    Simple Returns & FREE Exchanges

    A guaranteed perfect fit. Free exchanges.

    We GUARANTEE a perfect fit. If you are not completely satisfied, please contact us at 1-800-247-8162 or custserv@paulfredrick.com so that we may have an opportunity to make it right.

    Exchanges

    Exchanges are free within 90 days, domestic shipping fees waived.

    Complete the return form, which is located on the reverse side of your packing slip. Note which items are being returned, along with the items requested in exchange. Then choose from one of the shipping options below. Once received, your replacement item(s) will be sent to you with no additional shipping fee.

    Expect your replacement order to ship 2-4 business days after your return has been received.

    Returns for Refund

    Return the item(s) within 90 days and receive a prompt refund of the item purchase price.

    After 90 days, a pro-rated refund will be issued for any item returned in original condition based on the item and its age. Please contact us at 1-800-247-8162 and we will be happy to provide you with the amount available for refund.

    Fill out the return form, located on the back of your packing slip, note the items being returned along with a request for a refund, and enclose in your package. Then choose one of the shipping methods below.

    Refunds are normally processed within 2 business days after receipt of your return, and may take an additional 3-5 business days before it appears on your bank statement.

    Using the Paul Fredrick Pre-Paid Label

    Use the "Create Return Label" link below to return your package to us.

    Just click on the link, fill in your information and print out the pre-paid label.

    Take the package to a UPS facility, UPS dropbox, or UPS driver.

    If requesting a refund, a $9.99 return shipping fee will be deducted from your total (fee does not apply to exchanges or return for store credit)

    Keep a copy of the return tracking number to follow its progress. We would also ask for that tracking number if you contact us for a status update.

    Depending on your location, it may take up to two weeks for us to receive your return package. Upon arrival, you will be sent an email notification. If you have an exchange that is time sensitive, we recommend contacting us to discuss our "Paid Exchange" program.

    Note: When entering the "Order #" please only use the numbers that can be found on your packing slip or order confirmation. If the number on your packing slip or order confirmation contains any dashes, please exclude those from the "Order #" form. If you are still having trouble, please contact custserv@paulfredrick.com or call 1-800-247-1417.

    Using a Carrier of your choice

    We recommend insuring your package for the full value of the items then send to:

    Paul Fredrick
    223 W. Poplar Street
    Fleetwood, PA 19522.

    Please keep a copy of the return tracking number.
    Return shipping is not refundable.

    Additional Policies

    Shoes can only be returned in original, unworn condition. An insert is included with every shoe order providing you with quick tips to test the fit of your new shoes before wearing them where scuffing of the soles or leather uppers may occur.

    Shirts monogrammed by Paul Fredrick can be returned for refund or exchange. However, monogram fees are not refundable.

    Custom Dress Shirts are not eligible for return, refund or exchange.

    Pants that have been altered cannot be returned or exchanged. Alteration fees are non-refundable.

    We do not refund original shipping costs.

    All refunds are returned to the original purchaser only.

    International Customers

    Pre-paid labels are not available for customers outside of the United States.

    Items should be shipped back to Paul Fredrick, using the "Carrier of your choice" instructions above.

    Return shipping charges are not refundable.

    Price Adjustment Policies

    If an item you purchased from Paul Fredrick goes on sale for a lower price within 14 days of the date of original purchase, we will refund the difference upon request.

    Corrections of Errors and Inaccuracies

    While we try to ensure accuracy on our website and in our catalogs, typographical errors on pricing or descriptions may occur. We reserve the right to correct any errors, omissions or inaccuracies and to cancel or refuse any order based upon an incorrect price or description. We also reserve the right to cancel any order placed beyond the limits of our promotional offers. Such corrections or cancellations may be made even after an order is submitted and accepted.

  • Sales Tax Information

    Sales Tax Information

    Paul Fredrick is required to collect sales tax where applicable on certain merchandise, shipping and services (i.e. monogramming, alterations and gift wrapping). In the rare event there is an outage of our sales tax system, an estimate of sales tax may be included in your order. Once your order ships, the required sales tax will be recalculated and added to your original order.

    In the event that no sales tax is collected on your order, you are advised to consult your tax advisor or your state's online website to determine whether you are required to remit use tax to your state.

    If you are exempt from the collection of sales tax, please contact us prior to ordering. We will require a valid exemption certificate before completing your order.

Regular Ground Shipping Charges

Free Shipping every day on $195+ Orders

Free Shipping is valid on US domestic ground shipping only.

Domestic Shipping Methods & Charges

Up to $75.00 $10.00
$75.01 - $194.99 $15.00
$195.00 and above FREE

Expedited Delivery Service

Two Business Day Delivery: Additional $12.99
Next Business Day: Additional $24.99

Orders placed with expedited shipping will ship on the next business day with the exception of orders containing monogramming, alterations, engraving or gift services.

Please allow an additional 2 business days for processing of monogramming, engraving or gift services and an additional 5 days for processing of items containing alterations.

To Estimate Arrival of Merchandise

Estimates are based on average arrival times that we typically see when delivering packages to our customers. These are not guaranteed dates as there are a lot of factors beyond Paul Fredrick's control that can delay a package. We cannot be held responsible if the delivery is not made in the estimated delivery window.

For orders with monogramming expect an additional 2 days for processing. Orders will ship with your selected method after the monogramming is complete.

For orders with alterations expect an additional 5 days for processing. Orders will ship with your selected method after the alterations are complete.

For orders with custom dress shirts, expect delivery in 4-5 weeks.

Order Processing

Most non-customized orders are processed in 1 business day. All packages are shipped on business days only. Most carriers deliver Monday through Friday, excluding Holidays. Allow 2 additional business days for processing of monograms, engraving and gift services. Alterations can take 5 business days to process. Changes cannot be made to in-progress orders.

Backordered Items

Backordered items will be shipped separately via Regular ground shipping when available, at no additional shipping cost to the customer

For international orders, order will not be shipped until all items are available.

International Orders

All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

International Customers please contact us for Returns and Exchanges instructions.

If you have any questions, e-mail us at custserv@paulfredrick.com or call customer service at 1-800-247-8162 Mon - Fri between the hours of 8:00am - 11:00pm EST.

Shipping Methods & Charges to Canada

Regular Ground Shipping Charges

Up to $100.00$23.00
$100.01 - $200.00$27.00
$200.01 - $300.00$30.00
Over $300$35.00

PLEASE NOTE: Standard shipping will be shipped with delivery time of 6 to 8 days from shipping date. Customs inspections may delay the arrival of orders.

All International orders require a phone number to process. Orders can not be delivered without a valid phone number.

Backordered items will not be shipped until all items are available.

All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

For Returns & Exchanges please contact us for instructions.

Shipping Methods & Charges to Japan

Standard Shipping Charges

Up to $100$28.00
$100.01 - $200.00$31.00
$200.01 - $300.00$37.00
Over $300 $40.00

PLEASE NOTE: Standard delivery time of 6 to 8 days from shipping date. Customs inspections may delay the arrival of orders.

All International orders require a phone number to process. Orders can not be delivered without a valid phone number.

Backordered items will not be shipped until all items are available.

All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

For Returns & Exchanges please contact us for instructions.

International Shipping Methods & Charges

Standard Shipping Charges

Up to $100.00 $55.00
$100.01 - $200.00$60.00
$200.01 - $300.00$65.00
$300.01 - $400.00$75.00
Over $400$90.00

PLEASE NOTE: Standard shipping to a physical street address will be shipped with delivery time of 6 to 8 days from shipping date. Orders shipping to P.O. Box addresses will have a delivery time of 12-20 days. Customs inspections may delay the arrival of orders.

All International orders require a phone number to process. Orders can not be delivered without a valid phone number.

Backordered items will not be shipped until all items are available.

All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

For Returns & Exchanges please contact us for instructions.

Currently we DO NOT ship to following countries;

  • Afghanistan
  • Albania
  • Angola
  • Antigua
  • Barbuda
  • Bosnia
  • Botswana
  • Bulgaria
  • Chad
  • Cuba
  • Dominica
  • El Salvador
  • Equatorial Guinea
  • Haiti
  • Indonesia
  • Iran
  • Iraq
  • Jordan
  • Kiribati
  • Kosovo
  • Lebanon
  • Libya
  • Mexico
  • Mongolia
  • Montserrat
  • Namibia
  • Nepal
  • Nicaragua
  • Nigeria
  • North Korea
  • Pitcairn Island
  • Republic of Maldives
  • Russia
  • Sudan
  • Suriname
  • Tristan da Cunha
  • Turkmenistan
  • Turks & Caicos Islands
  • Tuvalu
  • Ukraine
  • Venezuela

*Above list subject to change without notice

Simple Returns & FREE Exchanges

A guaranteed perfect fit. Free exchanges.

We GUARANTEE a perfect fit. If you are not completely satisfied, please contact us at 1-800-247-8162 or custserv@paulfredrick.com so that we may have an opportunity to make it right.

Exchanges

Exchanges are free within 90 days, domestic shipping fees waived.

Complete the return form, which is located on the reverse side of your packing slip. Note which items are being returned, along with the items requested in exchange. Then choose from one of the shipping options below. Once received, your replacement item(s) will be sent to you with no additional shipping fee.

Expect your replacement order to ship 2-4 business days after your return has been received.

Returns for Refund

Return the item(s) within 90 days and receive a prompt refund of the item purchase price.

After 90 days, a pro-rated refund will be issued for any item returned in original condition based on the item and its age. Please contact us at 1-800-247-8162 and we will be happy to provide you with the amount available for refund.

Fill out the return form, located on the back of your packing slip, note the items being returned along with a request for a refund, and enclose in your package. Then choose one of the shipping methods below.

Refunds are normally processed within 2 business days after receipt of your return, and may take an additional 3-5 business days before it appears on your bank statement.

Using the Paul Fredrick Pre-Paid Label

Use the "Create Return Label" link below to return your package to us.

Just click on the link, fill in your information and print out the pre-paid label.

Take the package to a UPS facility, UPS dropbox, or UPS driver.

If requesting a refund, a $9.99 return shipping fee will be deducted from your total (fee does not apply to exchanges or return for store credit)

Keep a copy of the return tracking number to follow its progress. We would also ask for that tracking number if you contact us for a status update.

Depending on your location, it may take up to two weeks for us to receive your return package. Upon arrival, you will be sent an email notification. If you have an exchange that is time sensitive, we recommend contacting us to discuss our "Paid Exchange" program.

Note: When entering the "Order #" please only use the numbers that can be found on your packing slip or order confirmation. If the number on your packing slip or order confirmation contains any dashes, please exclude those from the "Order #" form. If you are still having trouble, please contact custserv@paulfredrick.com or call 1-800-247-1417.

Using a Carrier of your choice

We recommend insuring your package for the full value of the items then send to:

Paul Fredrick
223 W. Poplar Street
Fleetwood, PA 19522.

Please keep a copy of the return tracking number.
Return shipping is not refundable.

Additional Policies

Shoes can only be returned in original, unworn condition. An insert is included with every shoe order providing you with quick tips to test the fit of your new shoes before wearing them where scuffing of the soles or leather uppers may occur.

Shirts monogrammed by Paul Fredrick can be returned for refund or exchange. However, monogram fees are not refundable.

Custom Dress Shirts are not eligible for return, refund or exchange.

Pants that have been altered cannot be returned or exchanged. Alteration fees are non-refundable.

We do not refund original shipping costs.

All refunds are returned to the original purchaser only.

International Customers

Pre-paid labels are not available for customers outside of the United States.

Items should be shipped back to Paul Fredrick, using the "Carrier of your choice" instructions above.

Return shipping charges are not refundable.

Price Adjustment Policies

If an item you purchased from Paul Fredrick goes on sale for a lower price within 14 days of the date of original purchase, we will refund the difference upon request.

Corrections of Errors and Inaccuracies

While we try to ensure accuracy on our website and in our catalogs, typographical errors on pricing or descriptions may occur. We reserve the right to correct any errors, omissions or inaccuracies and to cancel or refuse any order based upon an incorrect price or description. We also reserve the right to cancel any order placed beyond the limits of our promotional offers. Such corrections or cancellations may be made even after an order is submitted and accepted.

Sales Tax Information

Paul Fredrick is required to collect sales tax where applicable on certain merchandise, shipping and services (i.e. monogramming, alterations and gift wrapping). In the rare event there is an outage of our sales tax system, an estimate of sales tax may be included in your order. Once your order ships, the required sales tax will be recalculated and added to your original order.

In the event that no sales tax is collected on your order, you are advised to consult your tax advisor or your state's online website to determine whether you are required to remit use tax to your state.

If you are exempt from the collection of sales tax, please contact us prior to ordering. We will require a valid exemption certificate before completing your order.