SIMPLE RETURNS & FREE EXCHANGES
A guaranteed perfect fit. Free exchanges.
We GUARANTEE a perfect fit. If you are not completely satisfied, please contact us at 1-800-247-8162 or firstname.lastname@example.org so that we may have an opportunity to make it right.
Exchanges are free within 90 days.
Complete the return form, which is located at the bottom of your packing slip. Note which items are being returned, along with the items requested in exchange. Then choose from one of the shipping options below. Once received, your replacement item(s) will be sent to you with no additional shipping fee.
Expect your replacement order to ship 2-4 business days after your return has been received.
Returns for Refund
Return the item(s) within 90 days and receive a prompt refund of the item purchase price.
After 90 days, a pro-rated refund will be issued for any item returned in original condition based on the item and its age. Please contact us at 1-800-247-8162 and we will be happy to provide you with the amount available for refund.
Fill out the return form, located on the back of your packing slip, note the items being returned along with a request for a refund, and enclose in your package. Then choose one of the shipping methods below.
Refunds are normally processed within 2 business days after receipt of your return, and may take an additional 3-5 business days before it appears on your bank statement.
Using the Paul Fredrick Pre-Paid Label
Use the "Create Return Label" link below to return your package to us.
Just click on the link, fill in your information and print out the pre-paid label.
Take the package to a UPS facility, UPS dropbox, or UPS driver.
If requesting a refund, a $9.99 return shipping fee will be deducted from your total (fee does not apply to exchanges or return for store credit)
Keep a copy of the return tracking number to follow its progress. We would also ask for that tracking number if you contact us for a status update.
Depending on your location, it may take up to two weeks for us to receive your return package. Upon arrival, you will be sent an email notification. If you have an exchange that is time sensitive, we recommend contacting us to discuss our "Paid Exchange" program.
Note: When entering the "Order #" please only use the numbers that can be found on your packing slip or order confirmation. If the number on your packing slip or order confirmation contains any dashes, please exclude those from the "Order #" form. If you are still having trouble, please contact email@example.com or call 1-800-247-1417.
Using a Carrier of your choice
We recommend insuring your package for the full value of the items then send to:
Paul Fredrick Returns
350 Omega Parkway
Shepherdsville, KY 40165
Please keep a copy of the return tracking number.
Return shipping is not refundable.
Shoes can only be returned in original, unworn condition. An insert is included with every shoe order providing you with quick tips to test the fit of your new shoes before wearing them where scuffing of the soles or leather uppers may occur.
Shirts monogrammed by Paul Fredrick can be returned for refund or exchange. However, monogram fees are not refundable.
Custom Dress Shirts are not eligible for return, refund or exchange.
Pants that have been altered cannot be returned or exchanged. Alteration fees are non-refundable.
We do not refund original shipping costs.
All refunds are returned to the original purchaser only.
Face masks are not eligible for return, refund or exchange once opened.
Pre-paid labels are not available for customers outside of the United States.
Items should be shipped back to Paul Fredrick, using the "Carrier of your choice" instructions above.
Return shipping charges are not refundable.
Price Adjustment Policies
If an item you purchased from Paul Fredrick goes on sale for a lower price within 14 days of the date of original purchase, we will refund the difference upon request.
Corrections of Errors and Inaccuracies
While we try to ensure accuracy on our website and in our catalogs, typographical errors on pricing or descriptions may occur. We reserve the right to correct any errors, omissions or inaccuracies and to cancel or refuse any order based upon an incorrect price or description. We also reserve the right to cancel any order placed beyond the limits of our promotional offers. Such corrections or cancellations may be made even after an order is submitted and accepted.