We apologize, an error has occurred and we are unable to process your request.

If you would like to place your order by phone or speak to a customer service representative about this issue, please call us at 1-800-247-1417. If you are calling from outside the US or CANADA, please call us at 1-610-944-0909. You may also email us at custserv@paulfredrick.com.

In order to continue shopping on our site, we suggest trying the following:

-Repeat the steps again, it's possible that your second attempt may be successful.
-If your second attempt also fails, clear your cache and Paul Fredrick cookies (directions to clear your cache and Paul Fredrick cookies are below), close your browser and try the same steps again.

Directions to clear your cache:

1. Using Internet Explorer, select Tools from the top navigation bar
2. Select Internet Options
3. In the Temporary Internet Files, select Delete Files

Directions to clear your Paul Fredrick Cookies: (for Windows XP)

1. Right click on the Start menu on the lower left of your screen.
2. Select Explore
3. Click one time on Local Disk (C:)
4. Right click on Local Disk (C:) and select "Search"
5. Search for any file containing the file name "PaulFredrick"
6. Delete any text document on the right side that contains "www.paulfredrick" in the name. Example: yourname@paulfredrick

-If you are still experiencing problems and would like us to research this issue, please send a detailed description of the problem you encountered to custserv@paulfredrick.com.

We sincerely apologize for any inconvenience you have experienced with our website. Please note that you may place your order by phone at any time by calling 1-800-247-1417.